Business ProfileforCinch Home Services, Inc.

Do not use Cinch Home Services. I paid the $200 for someone to come check on my HVAC and they scheduled someone the next day, great. THEN after a week of reviewing the claim they said it was approved and I needed to pay the $100.00 deductible. Also sounded great. Fast forward I hadn't heard anything since paying the deductible so I reached out to them. Get told on the phone it was approved but they are waiting on parts. Something didn't seem right so I asked for a manager. After an hour on the phone I finally get told that they only approved someone of the repair and I will owe $2,000+ with ZERO explanation for what I would even be approving. I repeatedly asked for a quote for WHAT they were repairing as well as WHY the repair wasn't fully approved but the person kept repeating that she didn't know and that I wasn't authorizing the additional non approved charges. We are entering 80+ degree with high humidity weather and this company took a service deductible from me WITHOUT telling me the truth about what was approved or communicating anything having to do with the process. I paid the money with the understanding that my claim was APPROVED. I now am waiting for an actual quote as to what they are NOT approving after I have already been told I was approved and my money was taken. Seems fraudulent to me to falsely state something is approved, take money, but not answer what is getting repaired or being upfront that it actually was NOT approved.