1. WHAT EXACTLY IS COVERED UNDER THE APPLIANCEPROTECT PLAN?

ApplianceProtect covers virtually every major appliance in your home: like your refrigerator, clothes washer and dryer, dishwasher, range/oven, trash compactor, built-in microwave – the appliances you use the most. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

2. WHAT IF MY APPLIANCES ARE VERY OLD?

It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for coverage details and limitations.

 

3. HOW MUCH DOES THE APPLIANCEPROTECT PROGRAM COST?

That’s the best part! Just $26.99 per month brings you the many benefits and peace of mind that comes with ApplianceProtect. There is a per-repair service call fee of $125 that you pay to the service company. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more, no matter how complicated the repair may be. And with the high cost of labor, parts and even complete replacements, this service can often pay for itself.

 

4. I HAVE A BRAND NEW APPLIANCE THAT HAS A MANUFACTURER’S WARRANTY.

ApplianceProtect may cover what your manufacturer’s warranty doesn’t, plus it’s only one low cost to protect the covered appliances in your home. Wouldn’t you agree it makes more sense to pay one minimal fee rather than a separate cost for each covered appliance?

 

5. WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

Non-mechanical items like a home's structure, roof, windows, walls and doors are not covered. Also, if an appliance has not been properly maintained, or an item was improperly installed, your home service plan will likely not cover the repair. It's important to read the details included in the General Exclusions and Limitations section of your contract.

 

6. WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 800.474.4047 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your coverage begins and billing will stop.

 

7. CAN I USE MY OWN REPAIRMAN?

No. ApplianceProtect has an extensive list of pre-screened service technicians in our partner network. So you can be sure your covered item is being repaired by some of the best in the business.

 

8. HOW CAN I BE SURE OF THE QUALITY OF THE PEOPLE SENT TO MY HOME?

Every tradesperson dispatched has undergone an extensive screening and selection process, which includes, but is not limited to: license and insurance verification and interviews with previous customers.No one is permitted into the service network unless they meet all our stringent requirements.

 

9. WHAT EXACTLY DO I DO IF I NEED A REPAIR?

Very simple. You can easily request service online anytime or call the toll-free number, 24 hours a day, 365 days a year.Have your contract number ready, which can be found on your Coverage Summary document.

 

10. WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

ApplianceProtect will put you in contact with a licensed, approved service provider in your area and schedule the repair at a time convenient to you.

 

11. EXPLAIN THE SERVICE CALL FEE

The service call fee is the amount you pay to a service provider when he/she visits your home to diagnose the failure of one of your covered items. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee.

 

12. WHAT IF THE TRADESPERSON DOESN'T SHOW UP?

That rarely happens; however, should you ever experience a problem of any kind, simply call 800.474.4047.

 

13. IS IT TRUE APPLIANCEPROTECT HELPS PAY FOR A REPLACEMENT IF THE COVERED ITEM CAN'T BE FIXED?

Absolutely. As you will see in your contract’s coverage and limitation details, if the repairperson determines that the problem can’t be fixed, ApplianceProtect will replace the covered item with a comparable appliance. That’s one of the top reasons why it’s so important to have protection like this…

 

14. DOES THE PROGRAM HAVE A 30-DAY TRIAL?

No. The plan gives you 30 days from today before billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and call to cancel within 30 days from today, you will not be billed a penny. That’s the ApplianceProtect satisfaction guarantee.If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

15. WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your welcome guide within 7-10 working days after enrolling.It will include your Service Plan Agreement, contract number and plan effective date.

 

16. WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 800.474.4047 within 30 days from today to cancel and avoid being billed. After the 30 day period, you can call that same number to cancel and avoid further billing.

 

17. HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

When you enroll today, you will have 30 days before the low monthly fee is conveniently billed to the payment method you provided today. So if, for any reason, you decide the program is not right for you, simply call ApplianceProtect at 800.474.4047 and cancel before the 30-day period ends, and you will not be billed. The program will have cost you nothing.

 

18. CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

19. CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

20. DO I PAY A SERVICE FEE TO THE SERVICE COMPANY?

Yes. Your service call fee of $125 is paid to the service provider upon the initial service call visit. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than this amount, no matter how complicated the repair may be.

 

21. WHERE/WHO IS APPLIANCE PROTECT?

What:  ApplianceProtect is a home service plan that protects the major appliances you need and use the most against the mechanical failure caused by everyday wear and tear – coverage that is not currently included in your homeowners policy.

Who/Where:  All Home Service Plan Agreements are issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are administered by Cross Country Home Services, Inc., OR CCB #202158, and provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.