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Extra security
feels good.

Be prepared for unexpected appliance and system breakdowns with a home service plan from TotalProtect®.

What is a home service plan?

A home service plan helps cover the cost of repairing or replacing your important home appliances and systems when they break down from everyday use. Here's how it works:

  • Choose the deductible and monthly price that work best for you. Your coverage starts 30 days after you enroll and you get your first covered month free!
  • When a covered item breaks down, call us any time or place a claim online.
  • We’ll find a local, pre-screened technician to service your covered item
  • Your covered item is repaired or replaced and you pay your deductible.* 

What's covered with TotalProtect

Air Conditioning System

Don’t risk it. Cover up to 2 central cooling systems plus accessible ductwork.

Heating System

Feel warm and safe with protection for up to 2 gas or electrical furnaces or heaters.

Electrical System

Let our experts do it. Your interior wiring, light switches, and smoke detectors are covered.

Plumbing System

Plumbing repairs aren't cheap. Cover internal pipes, drains, garbage disposal, and stoppages.

Washer & Dryer

Laundromat? No way! Whether top or front loader, gas or electric, you're covered.

Water Heater

Tank or tankless, you're covered. Even failures caused by sediment are covered.


Leave the tinkering to us. Tanks, bowls and toilet mechanisms within the tank are covered.


They just don't last like they used to. Protect your fridge, ice maker and water dispenser.


Keep things cooking. Safeguard your cooktop, range, wall oven and built-in microwave.

Why TotalProtect is for you

Create online claims

Easily place claims, check claim status, manage your account, see covered items, download your contract and lots more at

No inspection required

For those problems you didn’t see coming due to rust and corrosion, sediment build-up and more. Applies to any age, make or model of covered systems.

24/7 customer service

Customers can speak with a representative 24/7/365. Service referrals are available even for items not covered by TotalProtect®.

6-month guarantee on repairs

All covered repairs are guaranteed for a FULL 6 MONTHS. So now, you can rest easy knowing if a problem persists, we’ll take care of it.

40,000+ professionals

Access to our Service Provider Network of over 40,000 licensed professionals (prescreened and pre-qualified), passing our high standards for quality.

Appliance Buyline®

This discount service provides savings on the purchase of name brand appliances, including: washers and dryers, freezers, refrigerators, microwave ovens, ranges and more.

What customers are saying

Diane of
Prospect, PA
"TotalProtect has the best plan and they cover the most things for their price. It’s very easy to submit a claim which I usually do online. Most of the technicians they send are really nice and very knowledgeable, too."
G.K. of
Williamsburg, VA
"He knows my refrigerator and freezer inside and out.I would have paid over a thousand dollars in parts and repairs. I only paid [a small deductible] to have all three appliances repaired."
Marlesa of
Pensacola, FL
Really happy with the work. Awesome company!

Coverage is effective 30 days from enrollment and your first covered month is free. At the end of the first month free, you will be billed each month unless you call 1.800.474.4047 to cancel. Offer not available in AZ, IA, MA and TX.

*See terms, conditions and limitations in your Service Plan Agreement that you can review once we receive your enrollment request and send you your materials. Covered items must be in good working order, with no apparent visual or operational malfunctions, on your Agreement effective date. Service call fee due at time of service. This fee is separate from the monthly plan premium. Non-covered and incidental charges may apply to certain repairs or replacements. If you cancel after the effective date you may be responsible for any costs associated with claims processed during the term of your Agreement prior to cancellation. Benefits may vary by state. Not available in all states; subject to sales tax where applicable.

1Reimburses you up to $1,200 if (a) your only cooling or heating system is non-operational for 24 hours or more from the time of the first service visit should there be a delay in acquiring repair parts, or (b) a sudden break in a water pipe results in flooding and the removal of water from the residence by a water removal company is delayed by 24 hours. Only 1 claim, per member per 12-month period. Additional terms and conditions apply, which will be included in your plan materials you receive after enrollment. 

2Reimburses you up to $1,000 when you have to pay a deductible on a covered homeowners insurance claim. Only 1 claim, per member per 12-month period. Additional terms and conditions apply, which will be included in your plan materials you receive after enrollment.

The HomeSure Companies and Cross Country Home Services, Inc. are not affiliated in any way with ADT, its affiliates or subsidiaries.