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If you don’t see your question – or answer – below, just call us at 844.743.9331. We're here to help.

Signing Up

If I enroll today, when is my plan effective?

There is a 15-day review period from the time we receive your enrollment request to when you may place a claim. During the review period, you will not be charged and claims cannot be placed.

Can I read the contract before I enroll?

Yes! You can review a sample contract after requesting a personalized quote to ensure the plan is right for you. 

Can I speak with someone?

Yes! Please call us at 844.743.9331 and we will be happy to answer any questions you may have. We are available Monday through Friday from 8 a.m. – 7 p.m. ET and on Saturdays from 9am – 5:30pm ET.

How do I get my bonus $25 gift card?

Select and purchase the home warranty plan that works best for you. After you have been a customer for at least 30 days, you’ll receive an email that provides access to an exclusive website where you can select the gift card of your choice.

Referral Program

How do I get my bonus $25 gift card?

Select and purchase the home warranty plan that works best for you. After you have been a customer for at least 30 days, you’ll receive an email that provides access to an exclusive website where you can select the gift card of your choice.

Can I refer someone?

Yes! Once you become a customer, you will be eligible to refer your friends and family.

Product (How does it work)

What is a home warranty plan?

A home warranty plan helps protect you against expenses that your home insurance doesn’t: the repair and replacement of critical home systems and appliances due to normal wear and tear. This coverage also removes the hassles and uncertainty of finding a local, pre-screened service technician – we take care of that for you!

Why do I need a home warranty plan? / How is this different from home owner’s insurance?

Unlike your home owner’s insurance, your home warranty plan is designed to help pay for the repair or replacement of critical systems and appliances due to normal wear and tear. If your covered item cannot be repaired, we will replace it.

How does a home warranty plan work?

Simply call us to place a claim on your covered item and we will take it from there! With over 40,000 pre- screened service technicians in our network, we will provide you with prompt, local service. The technician will diagnose the problem and work with us to either repair or replace your covered item.

How does your 180 guarantee work?

We’re so confident in the quality of our work that we have an industry leading 180-Day Guarantee on our work! We are dedicated to fixing things right, the first time. But should the same problem occur on a covered repair within six months, we’ll make it right. Simple as that!

What’s the catch?

There is no catch, but there are conditions. All covered items must be in working order when your warranty coverage begins. There is a 15-day review period from the time we receive your enrollment request to when you may place a claim. At the time of service, you pay the low deductible you chose as part of your preferred plan (like a copay when you visit you doctor).

Is everything in my home covered by the home warranty?

While we cover the major systems and appliances in your home, we do not cover everything in your home. To ensure that we provide you with the most accurate information, please request a personalized quote and you will be able to view a sample contract that provides all the coverage details.

How many times can I use my home warranty plan?

There’s no limit to the number of times that you can use your home warranty plan! We are here to help whenever you need us. Call us to place a claim on your covered item and we will provide prompt service from over 40,000 pre- screened service technicians in our network.

What happens if my appliance can’t be fixed?

If we determine that your covered system or appliance cannot be repaired by our service professional, we will either replace it with a comparable item or provide a credit when a comparable item is not available.

What if my appliances and systems are really old?

Not a problem! It doesn’t matter how old (or new) your covered systems and appliances are. As long as they are working when your coverage goes into effect, then you’re protected. And the best part is, there’s no limit to the number of times you can call for service.

Get Started

Help Center Questions

Is there someone I can speak with?

Yes! Please call us at 844.743.9331 and we will be happy to answer any questions you may have. We are available Monday through Friday from 8 a.m. – 7 p.m. ET and on Saturdays from 9am – 5:30pm ET.

If I enroll today, when does my protection start?

Your protection begins 15 days from your enrollment date.

Is this different than homeowners insurance?

Yes. A home warranty helps covers repair and replacement costs for systems and appliances that fail from normal wear and tear. Homeowners insurance does not.

Can I read the contract before I enroll?

Yes. Simply request your quote and you will receive pricing and a link to a sample contract for your selected plan.

When do I get my $25 gift card? 

If you remain a home warranty customer for more than 30 days, you and the friend who referred you will each receive a $25 gift card.

What kind of gift card can I get? 

You can choose to receive a VISA gift card or one from over 50 other popular merchants.

Take a Look at Your Replacment Costs without a TotalProtect Home Warranty.

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Every Plan Comes With

  40,000+ pre-screened technicians

  180-Day Workmanship Guarantee

  24/7/365 Customer Service

  No Pre-Inspection Required

  No Age, Make or Model Restrictions*

Program Rules | Terms of Use | Privacy | Disclosures

TotalProtect Home Warranty and HMS Home Warranty are products of Cross Country Home Services, a national provider of home warranties and service plans

© Cross Country Home Services, Inc., 2014 All Rights Reserved

*Subject to Terms and Conditions
**This program is not valid in AZ, IA, MA, TX, WA, UT, MT, WY, MI, TN, AR and OK
*** The Thank You Visa Prepaid Card is valid everywhere Visa is accepted. The Card is not redeemable for cash and may not be used for cash withdrawal at any cash-dispensing locations. The Card is not transferable and non-refundable. The Thank You Visa Prepaid Card is issued by CenterState Bank of Florida, NA pursuant to license from Visa U.S.A. Inc.