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My request was handled very quickly. Within minutes, I had the name and phone number of a repair agency and just as quickly I had an appointment from someone to check out my problem.”

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How do you know which home warranty company to choose? The answer is pretty simple: you have a friend who believes in us enough to refer you. And your friend is just one of many…

 It took one phone call and your service provider was here in 24 hours.“

— Louis A.B.
CATONSVILLE, MD


  I signed up for TotalProtect after a nightmare of a heating incident the a heating company this past winter. Talking to a friend at work, he told about Total Protect. Imagine my surprise when the AC wouldn't come on at the beginning of cooling season this year. Apparently, the heating company I had mis-wired my thermostat. Total Protect set me up with a reliable company, that was prompt, polite and identified the problem swiftly. Thanks! After just two months after signing up I felt a bit guilty, but your customer service folks and everyone I dealt with were AMAZING. I'm very happy with everything about my plan."

—Theodore Y
YORKTOWN, VA;


 Over the years of our warranty ownership, we have had several claims, and every time you guys have been professional, easy to work with, and very helpful. The work has always been done in a timely manner, and there has never been any hassle. We plan to continue to renew our warranty every year of our home ownership. Thank you for great service."

—Robert S.
O'FALLON, IL


 Expeditious handling of the entire claim and good communications between myself, and the servicing company. All I had to do was call HMS, and HMS took it from there. There was no playing phone tag, or having to call back at this time, and not once did I hear anyone say, "I don't know." I am very happy to have an HMS policy!”

—Jennifer P.
KANSAS CITY, KS


 We have a long history with Total Protect. We will use you again and again, and would recommend you to anyone with a home. You have saved us thousands of dollars -- you're kind of amazing.”

—Dennis S.
CHARLESTON, SC


 I have recommended it to several of my neighbors and family members.”

—Terri J.
DUMFRIES, VA


 The ease of calling HMS and having the problem taken care of. I don't have to search for someone to come out and do the job, or wonder if I can trust who ever it is that shows up. So far I have been very satisfied with the people that HMS has contracted to tend to our problems.”

—Honorato M.
SEARCY, AR

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Help Center Questions

Is there someone I can speak with?

Yes! Please call us at 844.743.9331 and we will be happy to answer any questions you may have. We are available Monday through Friday from 8 a.m. – 7 p.m. ET and on Saturdays from 9am – 5:30pm ET.

If I enroll today, when does my protection start?

Your protection begins 15 days from your enrollment date.

Is this different than homeowners insurance?

Yes. A home warranty helps covers repair and replacement costs for systems and appliances that fail from normal wear and tear. Homeowners insurance does not.

Can I read the contract before I enroll?

Yes. Simply request your quote and you will receive pricing and a link to a sample contract for your selected plan.

When do I get my $25 gift card? 

If you remain a home warranty customer for more than 30 days, you and the friend who referred you will each receive a $25 gift card.

What kind of gift card can I get? 

You can choose to receive a VISA gift card or one from over 50 other popular merchants.

Every Plan Comes With

  40,000+ pre-screened technicians

  180-Day Workmanship Guarantee

  24/7/365 Customer Service

  No Pre-Inspection Required

  No Age, Make or Model Restrictions*

Program Rules | Terms of Use | Privacy | Disclosures

TotalProtect Home Warranty and HMS Home Warranty are products of Cross Country Home Services, a national provider of home warranties and service plans

© Cross Country Home Services, Inc., 2014 All Rights Reserved

*Subject to Terms and Conditions
**This program is not valid in AZ, IA, MA, TX, WA, UT, MT, WY, MI, TN, AR and OK
*** The Thank You Visa Prepaid Card is valid everywhere Visa is accepted. The Card is not redeemable for cash and may not be used for cash withdrawal at any cash-dispensing locations. The Card is not transferable and non-refundable. The Thank You Visa Prepaid Card is issued by CenterState Bank of Florida, NA pursuant to license from Visa U.S.A. Inc.