Business ProfileforCinch Home Services, Inc.

BEWARE!!! Have had policy with Cinch for roughly 7 years. Customer service has really gone downhill!! I believe they outsourced their customer service teams offshore. My Dishwasher broke down and all claim responses from Cinch have only taken place because I have called them on my end. I have the premium package through Cinch. I paid the $200.00 deductible on March 3, 2024. Cinch sent their repair partner to my home who said the engine was bad and another replacement part is not in production and the report went back to Cinch. Cinch said they would find replacement parts but eventually confirmed they were not on the market (so that was a waste of time!) and then Cinch said they would replace the dishwasher. So, I paid the $100.00 replacement fee. That meant another long wait but ok…Replacement company comes to my home. They said they still don’t have all the parts (needed extension lines) and they left the dishwasher in my kitchen instructing me to call Cinch (my partner was home and I wasn’t- I would have had them take the dishwasher with them). After multiple follow ups, I am presently on hold with Cinch- today is April 8th. I asked for a manager and they transferred me to escalations. Escalations told me to pay to have the dishwasher installed! And they would reimburse me a measly $150. They put me on hold and the manager supposedly wouldn’t take the call. Cinch is referring me to GE. I havey called back yet again and they are saying the $150 won’t cover the replacement and then saying that it will. The reps are friendly and it doesn’t seem to be their fault- just poor customer support overall. Other claims were fine but this time- horrific! Very disappointing- I pay $70 per month for this policy. Now I have to find a new home warranty company.