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          Find a Location

          Cinch Home Services, Inc. has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforCinch Home Services, Inc.

            Home Warranty Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            If you are considering filing a complaint through BBB, Homesure of America, Inc. would like customers to contact their customer service department at (844) 627-6003. Homesure staff are available to support you from 8 a.m. - 5 p.m., (ET) Monday through Friday. General Support for new and existing claims is available 24/7 using the primary contact number associated with your warranty.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.12/5stars

            Average of 1,579 Customer Reviews

            Customer Complaints

            3,435 complaints closed in last 3 years

            786 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/27/2019

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Cinch Home Services, Inc. has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              12/20/1983
              Years in Business:
              44
              Business Started:
              10/9/1979
              Business Incorporated:
              10/27/1978
              Accredited Since:
              6/27/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • HMS National, Inc.
              • Homesure of America, Inc.
              • Homesure of Virginia, Inc.
              • HomeSure Protection of California, Inc.
              • TotalProtect Home Service Plan
              • Central Protect Home Service Plan
              • SystemsProtect
              • KitchenProtect
              • TotalProtect
              • Referral Assistant 24
              • Appliance Buyline
              • Residential MD
              • TotalProtect Gold
              • Systems MD
              • PlaceMyClaim.com
              • HomeSure Corporation
              • HomeSure Services, Inc.
              • TotalProtect Gold Home Warranty
              • HMS Home Warranty
              • Systems Protect Corp
              • Real Estate One Home Warranty
              Business Management
              • Mrs. Ann Infusino, Director of Operations
              Contact Information

              Customer Contact

              • Mrs. Ann Infusino, Director of Operations
              Additional Contact Information

              Email Addresses

              Industry Tip

              BBB Tip: Purchasing home warranties

              Customer Complaints

              3,435 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We have the Home warranty service on all our appliances for years. In 2022 had problems with the wall unit of our oven, called American Home Appliance **** Service # SCCQ4DC32F9 Cinch Company,April 15th, 2022, they came out , ordered the part they thought was needed, part came in and out to our house, Deductible was paid of $75.00 .Didn't work, Cinch came back out again, said that wasn't it ordered a different part, it came in April 25th, 2022, and out they came again. It didn't work. June 19th, 2022 a different repair man came out and said Oven not fixable, Since this repair man did not state this to the company, they ignored us, calls after calls made, in ***************** said we needed a second opinion, but did nothing, On September 28/22 ***** state follow up in 2-3 days for someone to come out, 10/24/22 spoke with ******, needs internal review. 12/22/22 ****** again will hear from me 12/26/22 , 12/30/22 ******* and *******, both said Cinch will call us back, call stated back, stating we are not going to replace this cause you already did, Really you waits almost 2 years for a new oven
              Read More

              Customer Reviews

              1,579 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Esther A

              03/11/2024


              The service is horrible. Customer Service have a a script and don't know how to help . They keep repeating the script like they are talking to a ****** person. Sears Home Warranty deducts my monthly fee every month. I called about my stove in January 29, 2024 today is March 11, 2024 the problem is not resolved. I called this morning and they are not answering my call. I get disconnected.

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