CCHS SAMPLE SCRIPT - SURGE $5000

This product offering is not available in the following states:

AK, AZ, CA, CO, GA, HI, IA, ID, MA, ME, MS, OK, OH, OR, RI, TX, VT and UT

 

For ordering today, you have the opportunity to get a $25 Prepaid Visa Reward Card for FREE just for enrolling in a surge protection plan offered at a special price. With the Surge Protection plan, you can get reimbursed up to $5,000 for the repair or replacement of covered electronics and appliances damaged by power surges.

 

You’ll have 30 days before your first $14.95 installment is billed so you can review all the benefits and coverage; and just for enrolling in this service, you’ll receive information on how to redeem a $25 Prepaid Visa Reward Card as part of this special offer.

 

With your ok, we will send a welcome packet and then you’ll have about 3 weeks to review everything.   Now, if you want to cancel, just call the toll free number in your welcome packet during the next 30-days, and you won`t be charged.  

 

If NO to this offer - rebuttal: 

“Now keep in mind, you will not be charged for 30 days from today.  So, I can send the package to you on the terms I’ve described, OK?”  _ (Y, N)

 

If YES to original offer or YES to rebuttal – order consent:

“Great. Your welcome packet will arrive within 7 to 10 days.  In the meantime, if you have any questions about the coverage, you can call XXX-XXX-XXXX.  And with your OK today, if you decide not to cancel within the next 30 days, the coverage is automatically active for just $14.95, charged about every month as LineProtect. Now Mr. /Ms. [Last Name], to confirm I have your approval by electronic signature for your Surge Protect enrollment, I’ll need to verify and record your credit card number again. Please read me your credit card number and expire date. Thank you. You can call 1-XXX-XXX-XXXX at any time to cancel or request a copy of this electronic authorization, either by printed transcript or tape. Now, please enter the card number using the touch tone key pad on your phone.”

 

IF CALLER REFUSES OR CAN’T ENTER THEIR NUMBER:     

 “I’m sorry, without your electronic signature we will not process this enrollment, but you will still get the product you originally called for.”

“I just need you to read your full account number to me?...And can I have the expiration date on the card?” 

 

IF CREDIT CARD NUMBER DOES NOT MATCH THE CC NUMBER PREVIOUSLY ENTERED:

 “I’m sorry.  This doesn’t match the card number you gave me earlier.  I show the last four digits are XXXX.  Is that correct?” _ (Y, N)

 “Can you please enter the number that number again?”

“And are you 18 years of age or older?” _ (Y, N)

 

Thank you for your time today.  I am sure you will find the Surge product very beneficial.  Good bye.