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Product FAQs/Rebuttals

ApplianceProtect

 

WHAT EXACTLY IS COVERED UNDER THE APPLIANCEPROTECT PLAN?

ApplianceProtect covers virtually every major appliance in your home like your refrigerator, clothes washer and dryer, dishwasher, range/oven, trash compactor, built-in microwave – the appliances you use the most. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

WHAT IF MY APPLIANCES ARE VERY OLD?

It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for coverage details and limitations.

 

HOW MUCH DOES THE APPLIANCEPROTECT PROGRAM COST?

Each plan has a monthly fee along with a per-repair service call fee that you pay to the service company. The good news is there are two pricing options so you can pick the one that’s best for you. You can choose the $32.99 per month plan that has a $125 service call fee OR you can choose the $34.99 per month plan that has a $100 service call fee. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee, no matter how complicated the repair may be. And with the high cost of labor, parts and even complete replacements, this service can often pay for itself.

 

I HAVE A BRAND NEW APPLIANCE THAT HAS A MANUFACTURER’S WARRANTY.

ApplianceProtect may cover what your manufacturer’s warranty doesn’t, plus it’s only one low cost to protect all the covered appliances in your home. Wouldn’t you agree it makes more sense to pay one minimal fee rather than a separate cost for each covered appliance?

 

WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

Non-mechanical items like a home's structure, roof, windows, walls and doors are not covered. Also, if an appliance has not been properly maintained, or an item was improperly installed, your home service plan will likely not cover the repair. It's important to read the details included in the General Exclusions and Limitations section of your contract.

 

WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 800.474.4047 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your coverage begins and billing will stop.

 

CAN I USE MY OWN REPAIRMAN?

No. ApplianceProtect has an extensive list of pre-screened service technicians in our partner network. So you can be sure your covered item is being repaired by some of the best in the business.

 

HOW CAN I BE SURE OF THE QUALITY OF THE PEOPLE SENT TO MY HOME?

Every tradesperson dispatched has undergone an extensive screening and selection process, which includes, but is not limited to: license and insurance verification and interviews with previous customers.No one is permitted into the service network unless they meet all our stringent requirements.

 

WHAT EXACTLY DO I DO IF I NEED A REPAIR?

Very simple. You can easily request service online anytime or call the toll-free number, 24 hours a day, 365 days a year.Have your contract number ready, which can be found on your Coverage Summary document.

 

WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

ApplianceProtect will put you in contact with a licensed, approved service provider in your area and schedule the repair at a time convenient to you.

 

EXPLAIN THE SERVICE CALL FEE

The service call fee is the amount you pay to a service provider when he/she visits your home to diagnose the failure of one of your covered items. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee.

 

WHAT IF THE TRADESPERSON DOESN'T SHOW UP?

That rarely happens; however, should you ever experience a problem of any kind, simply call 800.474.4047.

 

IS IT TRUE APPLIANCEPROTECT HELPS PAY FOR A REPLACEMENT IF THE DEVICE CAN'T BE FIXED?

Absolutely. As you will see in your contract’s coverage and limitation details, if the repairperson determines that the problem can’t be fixed, ApplianceProtect will replace the covered item with a comparable appliance. That’s one of the top reasons why it’s so important to have protection like this…

 

DOES THE PROGRAM HAVE A 30-DAY TRIAL?

No. The plan gives you 30 days from today before billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and you call to cancel within 30 days from today, you will not be billed a penny. That’s the ApplianceProtect satisfaction guarantee.If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your welcome guide within 7-10 working days after enrolling.It will include your Service Plan Agreement, contract number and plan effective date.

 

WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 800.474.4047 within 30 days from today to cancel and avoid being billed.After the 30 day period, you can call that same number to cancel and avoid further billing.

 

HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

When you enroll today, you will have 30 days before the low monthly fee is conveniently billed to the payment method you provided today.  So if, for any reason, you decide the program is not right for you, simply call ApplianceProtect at 800.474.4047 and cancel before 30-day period ends, and you will not be billed. The program will have cost you nothing.

 

CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

DO I PAY A SERVICE FEE TO THE SERVICE COMPANY?

Yes. The service call fee is paid to the service provider upon the initial service call visit. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than this amount, no matter how complicated the repair may be.But in the majority of cases, you won't even come close, let alone exceed, this amount.

 

WHERE/WHO IS APPLIANCE PROTECT?

What:  ApplianceProtect is a home service plan that protects the major appliances you need and use the most against the mechanical failure caused by everyday wear and tear – coverage that is not currently included in your homeowners policy.

Who/Where:  All Home Service Plan Agreements are issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are administered by Cross Country Home Services, Inc., OR CCB #202158, and provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.

SystemsProtect

 

WHAT EXACTLY IS COVERED UNDER THE SYSTEMSPROTECT PLAN?

SystemsProtect covers virtually every major system in your home like your heating, cooling, electrical and plumbing. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

WHAT IF MY SYSTEMS ARE VERY OLD?

It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for coverage details and limitations.

 

HOW MUCH DOES THE SYSTEMSPROTECT PROGRAM COST?

Each plan has a monthly fee along with a per-repair service call fee that you pay to the service company. The good news is there are two pricing options so you can pick the one that’s best for you. You can choose the $44.99 per month plan that has a $125 service call fee OR you can choose the $49.99 per month plan that has a $100 service call fee. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee, no matter how complicated the repair may be. And with the high cost of labor, parts and even complete replacements, this service can often pay for itself.

 

I HAVE A BRAND NEW SYSTEM THAT HAS A MANUFACTURER’S WARRANTY.

SystemsProtect may cover what your manufacturer’s warranty doesn’t, plus it’s only one low cost to protect all the covered systems in your home. Wouldn’t you agree it makes more sense to pay one minimal fee rather than a separate cost for each covered item?

 

WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

Non-mechanical items like a home's structure, roof, windows, walls and doors are not covered. Also, if a system has not been properly maintained, or an item was improperly installed, your home service plan will likely not cover the repair. It's important to read the details included in the General Exclusions and Limitations section of your contract.

 

WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 800.474.4047 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your coverage begins and billing will stop.

 

CAN I USE MY OWN REPAIRMAN?

No. SystemsProtect has an extensive list of pre-screened service technicians in our partner network. So you can be sure your covered item is being repaired by some of the best in the business.

 

HOW CAN I BE SURE OF THE QUALITY OF THE PEOPLE SENT TO MY HOME?

Every tradesperson dispatched has undergone an extensive screening and selection process, which includes, but is not limited to: license and insurance verification and interviews with previous customers.  No one is permitted into the service network unless they meet all our stringent requirements.

 

WHAT EXACTLY DO I DO IF I NEED A REPAIR?

Very simple. You can easily request service online anytime or call the toll-free number, 24 hours a day, 365 days a year.  Have your contract number ready, which can be found on your Coverage Summary document.

 

WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

SystemsProtect will put you in contact with a licensed, approved service provider in your area and schedule the repair at a time convenient to you.

 

EXPLAIN THE SERVICE CALL FEE

The service call fee is the amount you pay to a service provider when he/she visits your home to diagnose the failure of one of your covered items. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee.

 

WHAT IF THE TRADESPERSON DOESN'T SHOW UP?

That rarely happens; however, should you ever experience a problem of any kind, simply call 800.474.4047.

 

IS IT TRUE SYSTEMSPROTECT HELPS PAY FOR A REPLACEMENT IF THE DEVICE CAN'T BE FIXED?

Absolutely. As you will see in your contract’s coverage and limitation details, if the repairperson determines that the problem can’t be fixed, SystemsProtect will replace the covered item with a comparable one. That’s one of the top reasons why it’s so important to have protection like this…

 

DOES THE PROGRAM HAVE A 30-DAY TRIAL?

No. The plan gives you 30 days from today before billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and you call to cancel within 30 days from today, you will not be billed a penny. That’s the SystemsProtect satisfaction guarantee.  If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your welcome guide within 7-10 working days after enrolling.  It will include your Service Plan Agreement, contract number and plan effective date.

 

WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 800.474.4047 within 30 days from today to cancel and avoid being billed.  After the 30-day period, you can call that same number to cancel and avoid further billing. 

 

HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

When you enroll today, you will have 30 days before the low monthly fee is conveniently billed to the payment method you provided today.  So if, for any reason, you decide the program is not right for you, simply call SystemsProtect at 800.474.4047 and cancel before the 30-day period ends, and you will not be billed. The program will have cost you nothing.

 

CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

DO I PAY A SERVICE FEE TO THE SERVICE COMPANY?

Yes. The service call fee is paid to the service provider upon the initial service call visit. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than this amount, no matter how complicated the repair may be.  But in the majority of cases, you won't even come close, let alone exceed, this amount.

 

WHERE/WHO IS SYSTEMSPROTECT?

What:  SystemsProtect is a home service plan that protects the major systems you need and use the most against the mechanical failure caused by everyday wear and tear – coverage that is not currently included in your homeowners policy.

Who/Where:  All Home Service Plan Agreements are issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are administered by Cross Country Home Services, Inc., OR CCB #202158, and provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.

 

TotalProtect

 

WHAT EXACTLY IS COVERED UNDER THE TOTALPROTECT PLAN?

TotalProtect covers virtually every major appliance in your home like your refrigerator, clothes washer and dishwasher. PLUS it also covers the major systems in your home including your heating, cooling, electrical and plumbing. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

WHAT IF MY APPLIANCES AND SYSTEMS ARE VERY OLD?

It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for coverage details and limitations.

 

HOW MUCH DOES THE TOTALPROTECT PROGRAM COST?

Each plan has a monthly fee along with a per-repair service call fee that you pay to the service company. The good news is there are two pricing options so you can pick the one that’s best for you. You can choose the $54.99 per month plan that has a $125 service call fee OR you can choose the $59.99 per month plan that has a $100 service call fee. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee, no matter how complicated the repair may be. And with the high cost of labor, parts and even complete replacements, this service can often pay for itself.

 

I HAVE A BRAND NEW APPLIANCE OR SYSTEM THAT HAS A MANUFACTURER’S WARRANTY.

TotalProtect may cover what your manufacturer’s warranty doesn’t, plus it’s only one low cost to protect all the covered appliances and systems in your home. Wouldn’t you agree it makes more sense to pay one minimal fee rather than a separate cost for each covered item?

 

WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

Non-mechanical items like a home's structure, roof, windows, walls and doors are not covered. Also, if an appliance or system has not been properly maintained, or an item was improperly installed, your home service plan will likely not cover the repair. It's important to read the details included in the General Exclusions and Limitations section of your contract.

 

WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 800.474.4047 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your coverage begins and billing will stop.

 

CAN I USE MY OWN REPAIRMAN?

No. TotalProtect has an extensive list of pre-screened service technicians in our partner network. So you can be sure your covered item is being repaired by some of the best in the business.

 

HOW CAN I BE SURE OF THE QUALITY OF THE PEOPLE SENT TO MY HOME?

Every tradesperson dispatched has undergone an extensive screening and selection process, which includes, but is not limited to: license and insurance verification and interviews with previous customers. No one is permitted into the service network unless they meet all our stringent requirements.

 

WHAT EXACTLY DO I DO IF I NEED A REPAIR?

Very simple. You can easily request service online anytime or call the toll-free number, 24 hours a day, 365 days a year. Have your contract number ready, which can be found on your Coverage Summary document.

 

WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

TotalProtect will put you in contact with a licensed, approved service provider in your area and schedule the repair at a time convenient to you.

 

EXPLAIN THE SERVICE CALL FEE

The service call fee is the amount you pay to a service provider when he/she visits your home to diagnose the failure of one of your covered items. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than your service call fee.

 

WHAT IF THE TRADESPERSON DOESN'T SHOW UP?

That rarely happens; however, should you ever experience a problem of any kind, simply call 800.474.4047.

 

IS IT TRUE TOTALPROTECT HELPS PAY FOR A REPLACEMENT IF THE DEVICE CAN'T BE FIXED?

Absolutely. As you will see in your contract’s coverage and limitation details, if the repairperson determines that the problem can’t be fixed, TotalProtect will replace the covered item with a comparable one. That’s one of the top reasons why it’s so important to have protection like this…

 

DOES THE PROGRAM HAVE A 30-DAY TRIAL?

No. The plan gives you 30 days from today before billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and you call to cancel within 30 days from today, you will not be billed a penny. That’s the TotalProtect satisfaction guarantee. If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your welcome guide within 7-10 working days after enrolling. It will include your Service Plan Agreement, contract number and plan effective date.

 

WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 800.474.4047 within 30 days from today to cancel and avoid being billed. After the 30-day period, you can call that same number to cancel and avoid further billing.

 

HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

When you enroll today, you will have 30 days before the low monthly fee is conveniently billed to the payment method you provided today. So if, for any reason, you decide the program is not right for you, simply call TotalProtect at 800.474.4047 and cancel before the 30-day period ends, and you will not be billed. The program will have cost you nothing.

 

CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

DO I PAY A SERVICE FEE TO THE SERVICE COMPANY?

Yes. The service call fee is paid to the service provider upon the initial service call visit. Although non-covered and incidental charges may apply to certain repairs or replacements, typically you shouldn’t pay more than this amount, no matter how complicated the repair may be. But in the majority of cases, you won't even come close, let alone exceed, this amount.

 

WHERE/WHO IS TOTALPROTECT?

What: TotalProtect is a home service plan that protects the major appliances and systems you need and use the most against the mechanical failure caused by everyday wear and tear – coverage that is not currently included in your homeowners policy. Who/Where: All Home Service Plan Agreements are issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are administered by Cross Country Home Services, Inc., OR CCB #202158, and provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.

SurgeProtect

 

WHAT EXACTLY IS COVERED UNDER THE SURGE PROTECTION PLAN?

This plan provides reimbursement for surge-damaged household electronic equipment and appliances up to $5,000. The plan materials you’ll receive include everything that’s covered along with information on limitations, exclusions and more.

 

WHAT IF MY ELECTRICAL EQUIPMENT AND APPLIANCES ARE VERY OLD?

It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for any coverage details and limitations.

 

HOW MUCH DOES THE SURGE PROTECTION SERVICE PLAN COST?

That’s the best part! Just $14.95 per month brings you the many benefits and peace of mind that comes with this plan. With the high cost of labor, parts and even complete replacements, this service can often pay for itself.

 

WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

The repair or replacement must be more than $100 to be covered. Some examples of conditions that would be excluded are: damage from misuse, faulty wiring and improper or incomplete installation. It's important to read the details included in the General Exclusions and Limitations section of your contract.

 

WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 866-230-4983 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your coverage begins and billing will stop.

 

CAN I USE MY OWN REPAIRMAN?

Surge Protection: Yes. When any of your electronic appliances or equipment is damaged by a surge event, you can choose any repairman you would like.

 

WHAT EXACTLY DO I DO IF I NEED A REPAIR?

Surge Protection Repairs: When any of your electronic appliances or equipment is damaged by a surge event, you can choose any repairman you would like. Once your repair or replacement is complete, just send LineProtect the bill and we will reimburse you up to $5,000.

 

WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

Surge Protection: Once you send us your claims reimbursement form along with the repair bill, you will be reimbursed you up to $5,000 for any covered repair or replacement.

 

IS IT TRUE THE SURGE PROTECTION PLAN PAY FOR A REPLACEMENT IF THE ITEM CAN'T BE FIXED?

Absolutely. As you will see in your contract’s coverage and limitation details, the plan pays up to $5,000 for the repair or replacement of electronics equipment or appliances damaged by power surges.

 

DOES THE PROGRAM HAVE A 30-DAY TRIAL?

No. The plan gives you 30 days from today before billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and call to cancel within 30 days from today, you will not be billed a penny. That’s the plan’s satisfaction guarantee.  If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your plan documents within 7-10 working days after enrolling.  It will include your Service Plan Agreement, contract number and plan effective date.

 

WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 866-230-4983 within 30 days from today to cancel and avoid being billed.  After the 30 day period, you can call that same number to cancel and avoid further billing. 

 

HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

When you enroll today, you will have 30 days before the low monthly fee is conveniently billed to the payment method you provided today.  So if, for any reason, you decide the program is not right for you, simply call at 866-230-4983 and cancel before the 30-day period ends, and you will not be billed. The program will have cost you nothing.

 

CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

WHERE/WHO ISSUES THIS PLAN?

Who/Where:  The Agreement is issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, ,LA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.

 

LineProtect with Surge

 

WHAT EXACTLY IS COVERED UNDER THE INSIDE ELECTRIC WITH SURGE PLAN?

This plan covers your inside electric main service panel, all inside wiring and electrical outlets, as well as your fuse box and light switches up to $1,000. It also has added surge protection that provides reimbursement for surge-damaged household electronic equipment and appliances up to $1,000. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

WHAT IF MY INSIDE ELECTRIC COMPONENTS ARE VERY OLD?
It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for any coverage details and limitations.

HOW MUCH DOES THE INSIDE ELECTRIC LINEPROTECT WITH SURGE PROGRAM COST?

That’s the best part! Just $9.99 per month brings you the many benefits and peace of mind that comes with inside Electric LineProtect with Surge Protection. With the high cost of labor, parts and even complete replacements, this service can often pay for itself.

 

WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

Some examples of things that the plan does not cover are: any exterior electric lines, aluminum wiring, light fixtures, and ceiling fans. It's important to read the details included in the General Exclusions and Limitations section of your contract.

 

WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 800.474.4047 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your review period and billing will stop.

 

CAN I USE MY OWN REPAIRMAN?

 

Inside Electric LineProtect:

No. LineProtect has an extensive list of pre-screened service technicians in our partner network. So you can be sure your covered item is being repaired by some of the best in the business.

 

Surge Protection:

Yes. When any of your electronic appliances or equipment is damaged by a surge event, you can choose any repairman you would like. Once your repair or replacement is complete, just send LineProtect the bill and you will be reimbursed up to $1,000.

 

HOW CAN I BE SURE OF THE QUALITY OF THE PEOPLE SENT TO MY HOME?

For covered inside electric repairs, every tradesperson dispatched has undergone an extensive screening and selection process, which includes, but is not limited to: license and insurance verification and interviews with previous customers.No one is permitted into the service network unless they meet all our stringent requirements.

 

WHAT EXACTLY DO I DO IF I NEED A REPAIR?

 

Inside Electric LineProtect Repairs:

You can easily request service online anytime or call the toll-free number, 24 hours a day, 365 days a year.Have your contract number ready, which can be found on your Coverage Summary document.

 

Surge Protection Repairs:

When any of your electronic appliances or equipment is damaged by a surge event, you can choose any repairman you would like. Once your repair or replacement is complete, just send LineProtect the bill along with your completed claim form and we will reimburse you up to $1,000.

 

WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

 

Inside Electric LineProtect:

LineProtect will put you in contact with a licensed, approved service provider in your area and schedule the repair at a time convenient to you.

 

Surge Protection:

Once you send your claims reimbursement form along with the repair bill, LineProtect will reimburse you up to $1,000 for any covered surge event.

 

IS IT TRUE INSIDE ELECRIC HELPS PAY FOR A REPLACEMENT IF THE DEVICE CAN'T BE FIXED?

Absolutely. As you will see in your contract’s coverage and limitation details, the plan pays up to $1,000 for covered electrical repairs or replacements and up to $1,000 for the repair or replacement of electronics equipment or appliances damaged by power surges.

 

DOES THE PROGRAM HAVE A 30-DAY TRIAL?

No. The plan gives you 30 days from today before billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and call to cancel within 30 days from today, you will not be billed a penny. That’s the LineProtect satisfaction guarantee.If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your welcome guide within 7-10 working days after enrolling.It will include your Service Plan Agreement, contract number and plan effective date.

 

WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 800.474.4047 within 30 days of today to cancel and avoid being billed.After the 30 day review period, you can call that same number to cancel and avoid further billing.

 

HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

The low monthly fee is conveniently billed to the payment method you provided today.  So if, for any reason, you decide the program is not right for you, simply call LineProtect at 800.474.4047 and cancel before your 30-day review period ends, and you will not be billed. The program will have cost you nothing.

 

CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

WHERE/WHO IS LINEPROTECT?

What:  LineProtect is a home service plan that protects your inside electric items you need and use the most against the mechanical failure caused by everyday wear and tear – coverage that is not currently included in your homeowners policy.
Who/Where:  All Home Service Plan Agreements are issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are administered by Cross Country Home Services, Inc., OR CCB #202158, and provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.

 

TotalProtect Home Helper Program

 

WHAT IS INCLUDED IN THE TOTAL PROTECT HOME HELPER PROGRAM?

This program comes with many features and benefits including:

  • $1,500 in inside electric line protection
  • $500 in surge protection
  • $250 in shopping dollars that you can use for restaurants, travel and more
  • $25 A/C or refrigerator filer credit
  • Exclusive appliance discounts on brand name appliances

 

WHAT EXACTLY DOES INSIDE ELECTRIC LINE PROTECTION COVER?

This protection covers your inside electric main service panel, all inside wiring and electrical outlets, as well as your fuse box and light switches up to $1,000. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

WHAT EXACTLY DOES SURGE PROTECTION COVER?

The added surge protection provides reimbursement for surge-damaged household electronic equipment and appliances up to $500. This coverage applies to anything that is plugged in to an outlet. The plan materials you’ll receive have everything that’s covered along with information on limitations, exclusions and more.

 

HOW DO I GET MY $250 IN SHOPPING DOLLARS?

As long as you provide us with a valid email address, you’ll receive an automatic email after your plan is active with everything you need to know in order to access your $250 in Shopping Dollars.

 

HOW DO I GET MY $25 FILTER CREDIT?

As long as you provide us with a valid email address, you’ll receive an automatic email after your plan is active with everything you need to know in order to access your $25 filter credit.

 

HOW DO THE APPLIANCE DISCOUNTS WORK?

Once your plan is active, you can take advantage of money-saving discounts on brand name appliances by calling the toll free number provided in your welcome kit

 

HOW MUCH DOES THE HOME HELPER PROGRAM COST?

That’s the best part! Just $14.95 per month brings you the many benefits and peace of mind that comes with inside electric line and surge protection. Plus, you get discounts on appliances, $250 in shopping dollars and a $25 A/C or refrigerator filer credit.

 

WHAT IF MY INSIDE ELECTRIC COMPONENTS ARE VERY OLD?
It doesn't matter. As long as they’re working when your contract goes into effect, they’re covered. You can check out the contract for any coverage details and limitations.

 

WHAT ARE SOME EXAMPLES OF ITEMS OR CONDITIONS THAT ARE NOT COVERED?

Some examples of things that the plan does not cover are: any exterior electric lines, aluminum wiring, light fixtures, and ceiling fans. It's important to read the details included in the general exclusions and limitations section of your contract.

 

WHEN DOES COVERAGE BEGIN?

Coverage begins 30 days from enrollment date. And remember, you can call 844.249.9474 to cancel at any time before the "Effective Date" shown on your Coverage Summary document, and you won’t be billed a cent. Of course you can cancel at any time after your review period and billing will stop.

 

CAN I USE MY OWN REPAIRMAN?

 

For inside electric repairs:

No. TotalProtect’s Home Helper Program has an extensive list of pre-screened service technicians in our partner network. So you can be sure your covered item is being repaired by some of the best in the business.

 

For surge damage:

Yes. When any of your electronic appliances or equipment is damaged by a surge event, you can choose any repairman you would like. Once your repair or replacement is complete, just send TotalProtect Home Helper the bill and you will be reimbursed up to $500.

 

HOW CAN I BE SURE OF THE QUALITY OF THE PEOPLE SENT TO MY HOME?

For covered inside electric repairs, every tradesperson dispatched has undergone an extensive screening and selection process, which includes, but is not limited to: license and insurance verification and interviews with previous customers. No one is permitted into the service network unless they meet all our stringent requirements.

 

WHAT EXACTLY DO I DO IF I NEED A REPAIR?

 

For inside electric line repairs:

You can easily request service online anytime or call the toll-free number, 24 hours a day, 365 days a year. Have your contract number ready, which can be found on your coverage summary document.

 

For surge damage:

When any of your electronic appliances or equipment is damaged by a surge event, you can choose any repairman you would like. Once your repair or replacement is complete, just send TotalProtect Home Helper the bill along with your completed claim form and we will reimburse you up to $500 per year.

 

WHAT HAPPENS AFTER I’VE PLACED A CLAIM?

 
For inside electric repairs:

TotalProtect’s Home Helper Program will put you in contact with a licensed, approved service provider in your area and schedule the repair at a time convenient to you.

 

For surge damage:

Once you send your claims reimbursement form along with the repair bill, you will be reimbursed up to $500 per year for any covered surge event.

 

IS IT TRUE THE HOME HELPER PROGRAM HELPS PAY FOR A REPLACEMENT IF THE DEVICE CAN'T BE FIXED?

Yes. As you will see in your coverage and limitation details, the plan pays up to $1,000 for covered electrical repairs or replacements and up to $500 per year in reimbursements for the repair or replacement of electronics equipment or appliances damaged by power surges.

 

WHEN DOES MY COVERAGE BEGIN?

The plan gives you 30 days from today before your plan becomes active and billing begins so you have time to consider the program and decide if it’s right for you. During that time, you’ll receive all the materials you need to make the best decision. And if you decide it’s not for you and call to cancel within 30 days from today, you will not be billed. That’s the Home Helper Program satisfaction guarantee. If you do not cancel within these 30 days, your coverage will begin and your monthly premiums will be billed to the payment method you provided today.

 

WHEN WILL I RECEIVE MY AGREEMENT?

You should receive your welcome guide within 7-10 working days after enrolling. It will include your service plan agreement, contract number and plan effective date.

 

WHAT IF I WANT TO CANCEL MY ORDER / WHAT IF I WANT TO STOP THIS SERVICE BEFORE I GET BILLED?

Just call toll-free 844.249.9474 within 30 days of today to cancel and avoid being billed. After your 30-day review, you can call that same number to cancel and avoid further billing.

 

HOW IS THE PROGRAM BILLED? / AM I GOING TO BE BILLED? / WHEN WILL I BE BILLED?

The low monthly fee is conveniently billed 30 days from today to the payment method you provide.  So if, for any reason, you decide the program is not right for you, simply call 844.249.9474 and cancel before that day, and you will not be billed.

 

CAN I CANCEL AFTER I’VE MADE A CLAIM?

Yes. However, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of the claim.

 

CAN I CANCEL AT ANYTIME?

Yes. You may cancel at any time. If you call to cancel before the first 30 days are over, you will not be billed. You may also cancel at any time thereafter and billing will stop. You will be refunded any unexpired payment amounts you may have made, less claims paid. However, if you have made a claim, you would be responsible for the lesser of the remaining premium for the rest of the year or the amount of your claim.

 

WHERE/WHO IS TOTALPROTECT HOME HELPER?

What:  TotalProtect Home Helper is a home service plan that protects your inside electric items you need and use the most against the mechanical failure caused by everyday wear and tear – coverage that is not currently included in your homeowners policy.
Who/Where:  All Home Service Plan Agreements are issued by HomeSure Services, Inc., except in the following states where they are issued by the identified entity: in AL, AZ, FL, IL, IA, MA, NV, NH, NM, NY, NC, OK, SC, TX, UT, VT, WA, WI and WY by HomeSure of America, Inc.; in CA by HomeSure Protection of California, Inc.; in VA and OR by HomeSure of Virginia, Inc. Services are administered by Cross Country Home Services, Inc., OR CCB #202158, and provided by independent tradespeople/contractors. All Home Service Plans are registered marks of Cross Country Home Services, Inc., Fort Lauderdale, FL 33355. Please see contract for actual terms and conditions; benefits may vary by state. Not available in all states; subject to sales tax where applicable.

 


 

Did You Know?

TotalProtect offers a no-questions-asked 180-Day Workmanship Guarantee on all covered repairs.

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