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Service or Coverage Questions?
Current Customers Call:
855.256.2467
If you’re currently covered by Sears Home Warranty Plan – rest assured you have 24/7 access to prompt and professional service.
Schedule Service
Place a claim or schedule a maintenance visit anytime by visiting www.placemysearsclaim.com or call 855.256.2467.
Request a Membership Kit
You should receive a copy of your membership materials within 7-10 business days of ordering. In the meantime, you can view sample terms and conditions below:Didn't receive your kit? Please call us at 855.256.2467.
Add Coverage
Expand your home protection to include additional refrigerators or A/C units, pools, spas and more. Call 855.256.2467 for assistance or to purchase additional coverage.
FAQs
Get answers to common questions here.If you need further assistance, call 855.256.2467.
Do I need the Sears Home Services Home Warranty Plan if I already have a homeowners’ insurance policy?
Your home is probably your biggest investment. And, most homeowners’ policies don’t cover repair or replacement of appliances caused by mechanical failure.
Does the SHS Home Warranty Plan cover older appliances?
Yes, it provides repair or replacement of your covered appliances no matter their age, make or model.1
I have new appliances…do I still need the SHS Home Waranty Plan?
Remember, it doesn’t matter how old – or how new – an appliance is. Something could go wrong at any moment.
Will the SHS Home Warranty Plan pay for itself?2
When you compare the plan’s low monthly cost to the $1,400 it could cost to replace a range or oven; or $1,000 for a new refrigerator, it’s easy to see that you can save hundreds of dollars with one service call!
Are Sears Home Services Home Warranty Plan service professionals reputable?
We know that finding the right professional can be stressful and time-consuming: we pre-screen and pre-qualify service professionals in your area so that you’re guaranteed a reliable and trustworthy service company.
Can you tell me a little bit more about Shop Your WaySM and how I earn bonus points?
As a benefit to Sears Home Services Home Warranty Plan members, we’ve arranged for you to earn up to an additional 15% back in Shop Your Way points on all eligible purchases at Sears or Kmart, Lands’ End, mygofer and more. The catch? None! But you do need to be a Shop Your Way member and opt-in to receiving promotional emails. Shop Your Way points can be redeemed online and in-store at all participating stores. Get free instant membership at shopyourway.com.
Is the free Preventive Maintenance Check program good for both my heating AND cooling system?
As a benefit to Sears Home Services Home Warranty Plan members, you’re entitled to two free Preventive Checks each year, one in fall for your heating system and one in spring for your AC system.1
I have other systems and items I’d like covered. Can I add them?
You can add additional or optional products to your Sears Home Services Home Warranty Plan, like secondary heating & cooling systems, water heaters, and other items like pools, pumps and septic tanks.1 Call the 24/7 Hotline at 855.256.2467 to add coverage today. 3