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Being lucky is good.
Being prepared is better.

A TotalProtect® home service plan can help cover the expense of repairing
or replacing home appliances and systems when they break down.

Being lucky is good.
Being prepared is better.

A TotalProtect® home service plan can help cover the expense of repairing
or replacing home appliances and systems when they break down.

What is a home service plan?

A home service plan helps cover the expense of repairing or replacing home appliances and systems when they break down from everyday use.

  • When a covered item breaks down, call us any time or place a claim online.
  • We’ll find a local, pre-screened technician to service your covered item.
  • Your covered item is repaired or replaced and you pay your service call fee.*
Get Your Quote

 

What's covered with TotalProtect

Air Conditioning System

Don’t risk it. Cover up to 2 central cooling systems plus accessible ductwork.

Heating System

Feel warm and safe with protection for up to 2 gas or electrical furnaces or heaters.

Electrical System

Let our experts do it. Your interior wiring, light switches, and smoke detectors are covered.

Plumbing System

Plumbing repairs aren't cheap. Cover internal pipes, drains, garbage disposal, and stoppages..

Washer & Dryer

Laundromat? No way! Whether top or front loader, gas or electric, you're covered.

Water Heater

Tank or tankless, you're covered. Even failures caused by sediment are covered. .

Toilets

Leave the tinkering to us. Tanks, bowls and toilet mechanisms within the tank are covered..

Refrigerator

They just don't last like they used to. Protect your fridge, ice maker and water dispenser.

Ovens

Keep things cooking. Safeguard your cooktop, range, wall oven and built-in microwave.

Why TotalProtect is for you

Create online claims

Easily place claims, check claim status, manage your account, see covered items, download your contract and lots more at my.totalprotect.com.

No inspection required

For those problems you didn’t see coming due to rust and corrosion, sediment build-up and more. Applies to any age, make or model of covered systems.

24/7 customer service

Customers can speak with a representative 24/7/365. Service referrals are available even for items not covered by TotalProtect®.

180-day workmanship guarantee

All covered repairs are guaranteed for a FULL 6 MONTHS. So now, you can rest easy knowing if a problem persists, we’ll take care of it.

40,000+ professionals

Access to our Service Provider Network of over 40,000 licensed professionals (prescreened and pre-qualified), passing our high standards for quality.

Appliance Buyline®

This discount service provides savings on the purchase of name brand appliances, including: washers and dryers, freezers, refrigerators, microwave ovens, ranges and more.

What customers are saying

Raul of
El Paso, TX
“Great service, have already told a family member and a friend about your services, if they might be interested for their homes.”
Kimberley of New
Braunfels, TX
“I’ve been very happy with TotalProtect. They really stand behind what they say and deliver very quickly. I submit my claims over the phone, and they follow up and they have great customer service. Recently, they added a lot of text messages to their customer service where customers can just respond with a "yes or no" if the appointments have been completed or if another appointment is needed. And then they tell us they will follow up with us and they do.”
Marlesa of
Pensacola, FL
Really happy with the work. Awesome company!
*DISCLAIMERS AND LEGAL

The details you'll need

See terms, conditions and limitations in your Service Plan Agreement that you can review once we receive your enrollment request and send you your materials.

Covered items must be in good working order, with no apparent visual or operational malfunctions, on your Agreement effective date. Service call fee due at time of service. This fee is separate from the monthly plan premium.

Non-covered and incidental charges may apply to certain repairs or replacements. If you cancel after the effective date you may be responsible for any costs associated with claims processed during the term of your Agreement prior to cancellation.

Benefits may vary by state. Not available in all states; subject to sales tax where applicable.

1 Reimburses you up to $1,200 if (a) your only cooling or heating system is non-operational for 24 hours or more from the time of the first service visit should there be a delay in acquiring repair parts, or (b) a sudden break in a water pipe results in flooding and the removal of water from the residence by a water removal company is delayed by 24 hours. Only 1 claim, per member per 12-month period. Additional terms and conditions apply, which will be included in your plan materials you receive after enrollment. 

2 Reimburses you up to $1,000 when you have to pay a deductible on a covered homeowners insurance claim. Only 1 claim, per member per 12-month period. Additional terms and conditions apply, which will be included in your plan materials you receive after enrollment.

The HomeSure Companies and Cross Country Home Services, Inc. are not affiliated in any way with BBVA Compass Insurance Agency, Inc., its affiliates or subsidiaries.

Insurance products and other protection services are offered through BBVA Compass Insurance Agency, Inc., an affiliate of Compass Bank. Insurance products are not available in all states.

INSURANCE PRODUCTS: